LTSS

Beam image via Shaw Direct.

Beam image via Shaw Direct.

Update: Shaw’s new deadline to apply to the LTSS is August 31, 2014.

shawrobotimageLTSS2014 copy

(Source of original image of “Beam”: Shaw Direct)

December 5, 2013 Update: Shaw has received permission from the CRTC to extend the LTSS application period for a fourth year. This means the new deadline is November 30, 2014. The Commission has stated this will be the last year to apply.

shawrobotimageLTSS

(Source of original image of “Beam”: Shaw Direct)

2013 Update: Shaw received permission from the CRTC to extend the LTSS application period for a third year. This means the new deadline is November 30, 2013. I don’t see the Commission giving them a fourth year (though I’m not against it) so submit your application (not by Gmail) soon!

“If you haven’t been a cable or satellite customer in the last 90 days and live in or near one of the cities listed below, you may be eligible for our Local Television Satellite Solution (LTSS) program*. This program will allow you to continue receiving the same or similar Canadian over-the-air channels you’ve always enjoyed courtesy of Shaw Direct. Please call one of our service representatives before November 30, 2012 at 1.888.782.7602 to see if you qualify.”

Barrie Foymount London Saguenay Truro
Burmis Fredericton Moncton Saint John Vancouver
Calgary Halifax Montreal Sarnia-Oil Springs Victoria
Charlottetown Hamilton Ottawa Saskatoon Winnipeg
Chatham Kitchener Quebec City Sherbrooke Windsor
Digby Lac-Etchemin Quebec St. John’s
Edmonton Lethbridge Riviere-du-loup Thunder Bay
Forestburg Lloydminster Rouyn-Noranda Trois-Rivieres

*Offer subject to change.

Source: shawdirect.ca

116 Responses to LTSS

  1. Patrice Remy says:

    Please note that programming is free for only 5 years (not indefinitely like most people think).
    see:

    http://f.redflagdeals.com/showthread.php?t=1140577

    Therefore, in 5 years from now, you won’t have free CBC anymore, unless there’s a OTA digital transmitter in your area.

    • Thanks for the comment, Patrice. This is the first I’ve heard that LTSS service is only for 5 years. This information isn’t in any of the paperwork from Shaw. I’ll look into this.

    • Hi Patrice. Just called Shaw and the person I spoke with said he hasn’t been advised of any 5 year limited on LTSS service. As noted in the LTSS application, viewers do have to pay to replace any broken receivers after 90 days.

    • Phyllis says:

      Hi, I don’t know if this site is still “active” but a week and a half ago I applied, received my receiver by Purulator 3 days ago and have for an install next week. I have also ordered Shaw’s internet pkg for $30/month. Will getting internet jeopardize the LTSS hookup if it’s done first?

      • Hi Phyllis. Thanks for the comment. This site is still active! :) I don’t know the answer to your question but it’s one that I’ve wondered also. My sense is that no, paying Shaw for Internet service shouldn’t affect your Shaw LTSS TV eligibility. Is the Internet via Shaw’s partnership with Xplornet? Let us know how the LTSS install and service goes. Steven

  2. Frank says:

    I live in area p8n3g2 Dryden Ontario. We are about 1000 to about 1200 miles (1600k to1900k) north weast of all the TV stations chosen for Us. LTSS means Local Tv Sations, does it not? We are only 200 (320k) from Winnipeg. All our weather comes from the west and We get the weather about 2 days before the east. For safety sake it would be nice to know what weather is comeing.

    • Deb Stevens says:

      The “local” means nothing, unfortunately. We got the LTSS at our cottage, which is in Renfrew County; closest city: Ottawa, channels we get: Toronto.
      My cousin visited a friend in southern Ontario – I believe in Port Hope – and that person got channels from, you guessed it, Ottawa. Shaw is not providing local channels, but it’s better than nothing.

      • Jamie says:

        LTSS means Long Term Sattelite Solution. I called shaw on the issue, baiscally I got the “what you get is what you get” speach. Then of course they are more than happy to upsell me into a paying package. Also they say if I dont like it, then I can go back to my old free plan.

        I then explained to them that to meet the criteria, I have to be a non-paying customer to ANY paid television for 90 days before qualifying, and since this is the last year they are providing free TV, I would not qualify before the year end cut off.

        Between a $6.99 Netflix account, streaming internet & basic free TV, Ill live with “what i get”!

      • LTSS stands for Local Television Satellite Solution.

  3. roger says:

    i just talked to shaw. they said the gov. is footing most of the bill. they will only comitt 5 yrs. but it could be longer. plus you own the equipment outright. so enjoy. i just lost another channel.down to 2 channels! they are receiving 1500 orders per day across Canada.
    roger.

    • Hi, Roger. Thanks for the comment! Shaw is footing the bill for Shaw’s LTSS. How exactly is the Government of Canada (ie: you) paying for it? Also, Shaw told me that there is no “5 years only” clause to the LTSS service.

  4. Jess says:

    I just ordered my LTSS from Shaw, though I don’t live in one of the cities listed above.

  5. Joanne says:

    Thanks for the info about LTSS – I only learned about it today from your website. I thought I had missed the Nov 30/2012 deadline, but I gave Shaw a call anyway. Your readers might like to know that the LTSS programme has been extended (sorry, I did not ask about the new deadline).

  6. Kevin says:

    My LTSS process is complete. Shaw came to my home yesterday and installed the equipment. I have 10 channels which provides all the TV programming I need.

  7. Robin says:

    I have received the receiver but no dish…I live very rural, no telephone lines here….whats my next step in getting hooked up. I also do not live near any of the cities listed…we live 40KM north of grand forks bc in the kootenays

    • Hi Robin,

      Glad you have the receiver. The next step is to let Shaw know you have it. How did you first contact them? Can you get to a pay phone? Maybe get a friend or family member to call for you? Once you let them know you have the receiver they will arrange for the install. Are you reading this Shaw? Does this count? Please hook Robin up with some TV. Best, Steven

      • Robin says:

        Will they bring the dish to me then…I phoned months ago about getting hooked up,,I can call them when i am in town sometime. I did call once and they want $100.00 to come and hook it up, is this the normal going rate…why can we hook it up ourselves anyways, and then call for them to initialize it for us…thanks for your reply

      • No, there is no fee for the LTSS program. Shaw has to hook it up and it is a free hook up.

  8. Robin says:

    They say they wont come without the $100.00 fee….I will call again when Im in town…ours is a different situation for sure living 40KM from the nearest town…

    • It doesn’t matter if you are 4000 km from the nearest town. It is free. If anyone asks for money, call Shaw directly.

      • Robin says:

        thank you, will do….appreciate your wisdom

      • Yves says:

        I called Shaw after the installer failed to show up on the appointed date. Shaw got he installer to phone me directly and he said he wasn’t in my area that day and that there was a $60 installation charge (plus tax?) that was not covered by LTSS. He told me that he would notify me what day I should be there. I had no choice in the matter. When I phoned Shaw back, they said he was an independent installer and could charge a travel fee when the customer is not in an urban area. Needles to say, I did not follow through with the installation. Why can’t they just give me the dish and cables to finish the installation myself?

  9. Lor says:

    I’m happy with my LTSS except that now I can’t use my DVRs unless I only record on channel – the one to which the cable box is tuned to. Does anybody know how much Shaw would charge for one of their DVRs? I don’t even know if I could afford the installation charge if I got one. I did not anticipate this problem. I wish the CRTC had addressed this, too.

  10. Elizabeth Dornbush says:

    When your reciver breaks down….and it will, these are reconditionned units, Shaw will only provide over the phone assistance. After that, you’re on your own. After almost three hours on the phone with a technician we had to insist on speaking to a supervisor, the do a lot of waiting to get the name of the local company who will service (read replace) the receiver….at our cost!

  11. Aba says:

    I’m in Cobourg Ontario. I have a starchoice dish already in place. I received the receiver today for the LTSS, but it doesn’t seem to acquire a signal. Any suggestions?

  12. franjan says:

    If your reconditioned receiver dies after 3 months and the Shaw technician, after trying to help by by phone says you will need to get it repaired at your own cost , what do you do? How much do the repairs cost? Seems a rip off!!

    • Hi franjan. Sorry to hear about the receiver box. It’s unfortunate that #Shaw distributes used satellite receiver boxes to new #LTSS subscribers to begin with but it states in the LTSS agreement that subscribers have to cover any hardware costs after 90 days. If they instead gave LTSS subscribers new boxes to start with then viewers would likely a number of years out of them instead of months. Did Shaw say how much a replacement box might be? Can you just buy another used one from them for a discounted price? Even if you end up having to buy a new box it’s likely still the most affordable way to watch live TV in Canada (other than OTA, of course). Let us know how it goes. Best, Steven

  13. Ev says:

    On average, how long does it take to hear back or get your kit? I sent in my completed form via email on September 4th and 3 weeks later, still no word. I even called them 2 weeks ago to confirm they received my form but they said they had no record, so they had me re-email the form directly to them and the employee forwarded off directly. Still…no word. I don’t want to annoy them and keep contacting to find out what’s going on.

  14. FrankontheIsland says:

    I sent mine form in on September 8th. I called them today and they said it was shipped out yesterday September 24th

    • Ev says:

      *crossing fingers* Hopefully I hear the same good news.

    • Great news. Please report back after the install. Best, Steven

      • Ev says:

        My dish was installed yesterday morning, we were supposed to get 10-12 stations and ended up with 17 stations!! Mind you, there are 3 Global stations from different locations but it works great. We have it setup with our MCE PVR. There were no additional fees (was pleasantly surprised as we live on the outskirts of Hamilton). Thanks to RG @ Shaw for his help and thanks for your forum!!

  15. Kevin McKee says:

    Hi there, I live in Harriston, ON, and called twice to request the LTSS declaration form – and twice they sent me an email with the cover letter but no form – only a blank page. I called again and asked them to send me the form by mail, and within days received the same cover letter and a blank piece of paper (literally!) in the mail. I called a fourth time and talked to customer care, and she took all my information and assured me that she had started the process for me. I asked if I actually needed a copy of this LTSS form and needed to sign it – she seemed unsure, but said she had sent me an email with the information i needed, and that I could sign what she sent and return it if I wanted. I checked my email, and it was an identical email to the first two I received! (cover letter, blank page). So here is what I’m wondering:

    1) Do I actually have to complete and sign the form or not? And if so….
    2) Why can I not get them to actually send me the form?

    I am trying to figure out whether Shaw has actually started this process for me or not….

    Frustrated…..

    • Hi Kevin. That sucks about the run around. Just keep calling #Shaw. Don’t give up! Best, Steven

    • Shaw Direct says:

      Hi Kevin. Do you use gmail, by any chance? We have received some reports of issues with the form for gmail users. We do need the form completed in order to move forward. Feel free to send us an email at shawdirectonlinesupport[at]sjrb.ca, and we’d be happy to help out. *rg

  16. Don Dunsmore says:

    Here’s my story….my place is 20 miles south of Tobermory, Ontario. My neighbour had an installer show up at her place and I got to hear her Shaw experience and ask the installer a lot of questions. Followed up on there suggestions and applied for the LTSS program. Was approved. Waited a month and a re furbished receiver arrived. Phoned Shaw and got an install date. My TV/Stereo cabinet angles across, so one side is very narrow….13″. The Shaw receiver is over 15”, so it wouldn’t fit in the cabinet. Called Shaw….you can buy your own smaller one brand new….on sale at Best Buy for $60. I did. Installer came out and brought the Dish with him and hooked it all up. Worked great. Went away for a couple weeks, came back to no TV programs. Screen memo says something about “now acquiring Satellite signal….please wait. ” Called Shaw up and was faced with at least a 45 minute wait…can’t do that on a neighbours phone…I don’t have phone service up there. Came to London and Called Shaw up….20 minute wait. Tech says do this…do that to the receiver…..can’t….I’m not up there. So, he flashes my receiver and tells me to go back north and see if the problem is rectified. What do I do if I still don’t have service?

    • Hi Don. Unfortunately, having to call Shaw to “re-flash” your sat dish is common. How far is the closest payphone to your place outside Tobermory? Best, Steven

      • Don Dunsmore says:

        Thanks for the reply Steven…I’d have to drive the 20k into Tobomory to use a pay Phone I think…I’ll look around next week when I’m up there. Not sure how this Flashing works. The tech asked me what color of lights were on the receiver. I didn’t know because I wasn’t there. I do have a red led showing stand by power and a green led when the thing is turned on. Does the receiver have to be turned on when it’s flashed? I’ll be at my place up north tomorrow, so I’ll see what the recent flash did for me. Will let you know. Don

      • Here are my dad’s notes regarding steps to flash a Shaw dish (note that it’s an automated phone service and you don’t actually speak to a person): 1) Call 1-888-554-7827. 2) The recording will say “To refresh your box, press 3″, so press 3. 3) Recording will ask “are you calling from your home phone?”, to which my dad would select yes. I guess you would say no? I would try once with no and then again with yes. 4) The recording then says the box will “automatically refresh in up to 15 minutes”. Hopefully this works. I don’t think it matters if the box is on or off for flashing. Solid green light means working OK on the box my dad has. Just in case, I would call Shaw to flash your box before each and every trip up to your place. Please report back to let us know how it worked out. Steven

    • Shaw Direct says:

      Hi Don. Do you have email access from home? If so, we can figure things out if you email us at shawdirectonlinesupport[at]sjrb.ca. *rg

    • Don Dunsmore says:

      A bit of a rant and a question…..got back to our summer place and turned on the LTSS system. Still no signal. Decided to install a new 4×4″ post and move the dish to a better position. Mounted the dish in the same position the original installer used….checked the co-ordinates on the back of my neighbours dish….which works for over a year now….and my coordinates match. A knowledgable fellow showed me how to tune in the signal using the tuning bar under settings. Turned the dish a few degrees horizontally and bingo….got a 94 on the tuning bar. Had the receiver flashed and finally got a picture back. Every thing worked well for 10 days. On a perfectly still afternoon, the signal was lost again. Tried moving the dish horizontally over a fair range, but could not get the signal back. Now I’m wondering if the vertical adjustment is out.

      Question….if I use a compass, does anyone know the coordinates for the Shaw Direct dish?

      Also….Shaw called me up one day and offered me the extra HD channels for $14.95 a month….with one month free. No contract. So I took the deal and the HD pictures are a big improvement over the free offerings. Was just getting used to the new channels when the screen went blank. I’ll be cancelling if things don’t improve. Thanks for listening. Don

      • Hi Don. Thanks for the detailed note/rant. Sorry to hear about the trouble. Shaw Direct sometimes comments on this blog so hopefully they can advise. Regarding the Shaw satellite dish used for LTSS, I’ve heard it’s due south and close to the horizon. Terrain could be an issue. Steven

  17. Don says:

    Thanks rg..tried the phone to get a flash…didn’t work. Sent an email as you suggested. Will see what comes of it. Probably need a tech to check the dish. Thanks for your help. Don

    • Don Dunsmore says:

      Hi Steven….Your Dad’s notes on the refresh are basically correct. However, rg from Shaw online support emailed me regarding the receiver stating that the receiver had to be ON for the refresh/flash to work. Good to know. Don

      • Don Dunsmore says:

        Just a follow up…we closed up our summer place before the issues with the LTSS service could be restored. However, Shaw Direct called me from Calgary stating that they would put a note on my file extending warranty coverage till next spring when we can get back to solving the problem. Good customer service!

  18. Casey says:

    Thanks for all the info, didn’t know anything about LTSS until I accidentally fount this site when searching on Google.. I got my receiver, the current HD model. Before my dish was installed I got a phone call with the offer for something like 80 channels, including HD for $13.95 per months for 2 years. There are no strings, I can go back to LTSS at any time. From what I was told, this offer is available to anyone on the LTSS only package.

    Casey..

    • Glad the site was of use, Casey. Thanks for sharing the information that Shaw advised you that it is possible to return to the no fee LTSS after paying for Shaw Direct for a finite period.

      • Casey says:

        An update on the offer of additional channels.. It ended up being $9.95 per month plus tax. The $13.95 I mentioned before the 1st month plus part of the previous month. Everything has worked great.. lots of channels and previews.

        Casey..

  19. Carmen says:

    Can someone tell me what channels I can receive with this service in the Vancouver area?

    Thank you

    Carmen

  20. donna says:

    We have had Shaw for over a yr. and we are pleased with it. customer service has been great. We live in rural Mb. so this is really our only option.

  21. Shawn says:

    I called Shaw today and was told it was not too late to apply for the program…. have sent on an e-mail application and hope that it gets approved.

  22. curt Strabac says:

    Between bobcaygeon and buckhorn Ontario. Qualify?

  23. Anna says:

    We signed my grandparents up for the LTSS program, and were advised that depending on how rural we were and how far an installer had to travel there could be a travel charge to install (but we’re not that rural and it won’t actually be a problem), we were also advised by the agent in the LTSS program department that it is currently a 5-year program. I am glad to have learned (from the comments on this post) that my grandparents own the receiver and the dish, as that can be quite an expensive upfront cost (and why I personally have chosen cable over satellite)

    • Anna says:

      Oh and we found out about the program on CBC-Sudbury! Thanks to whoever called in and told them about it + the phone number that they are not happy to have public ;)

    • Hi Anna. Thanks for the note. Glad to hear that the comments on this blog where helpful. That’s so nice that you signed up your grandparents! How did it go with the install? Your grandparents shouldn’t have been required to pay any money for any aspect of the LTSS install (or TV service). I’m surprised the Shaw agent said the LTSS is only for 5 years. It does not mention anything about 5 years on their sign-up literature. My understanding is that there is no expiry date.

  24. Nancy says:

    I live in rural Cranbrook, BC. Just found out about LTSS. Called Shaw, and she is sending me an application form. I’m nowhere near any of the cities listed. What are the chance we’ll be approved??

    She said they take my form, then submit it to the gov, then I find out if we qualify. She also said that they would send all the hardware but I would have to install it myself because they make no profit from it. Is this true that they won’t install for free (I’m hearing otherwise)??

    She also told me about their $14.99 offer to LTSS applicants for Digital Lite package. She “said” this deal has no expiry, and that we could upgrade to any other packages at their face value. Basically it’s a $36 package for $15, and no contract, and free installation and hardware (actually pretty good deal). Anyone have any experience with this? Have they found that the no expiry actually expires and they can increase fees at their discretion?

    • Hi Nancy. Thanks for the detailed comment. That’s the wildest thing I’ve ever heard a Shaw rep say about the LTSS program. Shaw does not send your form to the government for approval. Shaw does the approving. You are to pay $0 for ALL aspects of the LTSS. You don’t have to install the dish. Shaw arranges and pays for the dish to be installed (after you contact them to confirm you have the receiver box they will courier to you via Purolator). Shaw has expanded packages for a fee but that’s not the no-fee LTSS. Shaw is silent about the term of LTSS subscriptions but I figure a court of law would rule the term to be forever or perhaps the life of the company. Let us know how the install goes! Best, Steven

      • Casey says:

        FYI..

        1) – In some areas Shaw sends the receiver by Canada Post.. That was the way mine came, maybe because we’re not in a big city..

        2) – Several of us in our area now have the deal on Digital Lite. It was $9.95 plus tax. The amount the tell you for the first month can be higher, depending on what day of the month you sign up, the first billing could be for more that one month.

        Casey…

    • Don Dunsmore says:

      Hi Nancy…..I’d call Shaw back and ask again about the LTSS program. You’ll probably get a different Rep. When I called in, the Rep just asked for my postal code and immediately verified I was qualified. They then send out the form, you fill it in and send it back to Shaw. Awhile later you get a receiver delivered to you and then you set up an install date. All is free with some basic programming.

  25. Jamie says:

    I live close to the London area, but I don’t get the local London channel. There are other “CTV” channels I get, but not my local one. How can I get shaw to add that to the channels i get? I really would like to know what the local weather is, not someone else’s 300km away!

    Also, how do I get a replacement or second reciever from shaw? Is there any costs for getting a new one?

    • Try asking Shaw about receiving a CTV station closer to you. In my experience they won’t switch LTSS viewers to more local stations unless you pay (which seems wrong to me). My understanding is that LTSSers only get one free receiver as part of the program.

      • Jamie says:

        Well i had called shaw about my local channel, and they baisically said whatever you get is what you get. I live near London, so when i watch the 11pm news and want the local weather i have to watch the Hamilton, Toronto, or Barrie news :(

        PS they want $200 + shipping for a replacement receiver…..so take care of the free one you have!

  26. christa says:

    can anyone tell me how to get the LTSS application , or how i start the process to get one

  27. Mike says:

    I talked to two Shaw reps, a customer service rep and something called “field services,” about LTSS in the Stratford, Ont., area today. The customer service rep told me it was a government program that could take up to six months to approve. When I questioned that, he repeated it was a government program and not Shaw’s. Both he and the field services rep also told me that only five channels would be on offer and that I would have no choice in what those five channels would be. Unless, of course, I buy one of their Shaw Direct packages, which doesn’t interest me at all. I’ve been getting about 10 channels over-the-air with my cheap Radio Shack aerial for about 35 years. The one channel I can no longer get is CBC, after the CBC stopped over-the-air broadcasting from its London transmitter after the switch to digital. I’m not convinced I was getting the truth from these two reps, but I’m definitely not interested in this limited deal. Comments?

    • Hi Mike. Sorry to hear about your encounter with more than one misinformed Shaw rep. Shaw runs the LTSS, not the government. It should only take them a day or two to review and send you an application form to sign, not 6 months. As others have noted on this blog, just keep calling Shaw back until you reach someone who knows what they are doing. If they give you a hard time about the LTSS, hang up and call again. Repeat as required. Let us know how it goes! Steven

  28. Yves Marchand says:

    Keep phoning until you get someone who actually knows about LTSS. Don’t accept the answers you were given. LTSS is indeed a Shaw program and a condition by which they were able to buy Global network. They will e-mail you a form to fill out which you can return by mail. It should take no longer than three weeks for the request to be approved and a receiver to be sent to you.

    The ones you were talking to are probably on commission and get a cut when they convince you to go with a paid package.

    You will get eleven or so channels in the Stratford area. This is the same for all residents of Ontario, regardless of location.

  29. Don Dunsmore says:

    Mike….Steven is right on….call back…..they’ll want your postal code and if you qualify, A form is mailed out to you in a few days….which you fill in and return. Then you get a receiver and set up an install date. You will be limited in the number of free stations you get and will probably have no choice in picking them.. CBC will be one of them

  30. Mike says:

    Thanks for your replies. I know you’re right — a neighbor of mine got LTSS within a couple of weeks with no hassles from Shaw (although Shaw subsequently persuaded him to buy into a better package). But I have to ask why Shaw employs these dodgy reps to give misleading answers to inquiries about LTSS. In other words, why should I trust Shaw to do anything at all?

  31. Art says:

    ART says
    I live in new brunswick and I got the same “runaround” when I applied for LTSS . I was told that it would take six weeks to be approved, after four weeks still no form , called again, three weeks no form, called again and was told that is a govt program and not recommended. I asked to speak with a service rep, she took my info and within a week got my receiver. The following week an installer came and did the connection. But no local coverage, I live in N.B. and get N.S. coverage.

    • Hi, Art. Thanks for the note. Glad to hear you were able to finally receive LTSS service from Shaw. That sucks that you no longer receive local TV stations. What specific NB stations did you lose access to? Best, Steven

  32. Art says:

    Hi, local CBC and Global.
    Art

  33. Yves Marchand says:

    Rabbit ears work just fine for the local channels – well, a UHF loop actually. I get my local channels that way in hi definition wide-screen. Of course, my TV does have a built-in digital tuner.

    • Rabbit ears are great if local TV signals are present. Problem is, many areas of Canada no longer have over-the-air reception following the digital television transition. That’s why Shaw’s LTSS is so important.

  34. Yves Marchand says:

    Obviously, my reply was not clear. This is a thread on LTSS. I have LTSS. My LTSS does not carry channels local to my city. I get the local channels using a UHF loop in addition to the LTSS channels. If someone cannot get a channel using a UHF loop, then it is by definition not a local channel.

    • Hi, Yves. Great discussion! I can speak from personal experience that there are Canadian households that lost their over-the-air access to local TV stations as a result of the switch from analogue to digital. The local stations are still there and broadcasting but, for a number of reasons, the local over-the-air TV signal no longer reaches the household in digital (whereas it previously did in analogue). This is actually the main reason why Shaw’s LTSS was approved by the CRTC in 2010 as part of Shaw’s purchase of Global TV: to reconnect Canadians with the local TV stations they previously received over-the-air in analogue but lost as a result of the digital television transition. Curiously, as you’ve noted, LTSS service also provides distant TV stations that viewers never received over-the-air in analogue. I also like your point about how local is local. For example, if a household is 200 km from Ottawa and 400 km from Toronto, which is the local CTV station? Ottawa (CJOH) or Toronto (CFTO)? I would say the Ottawa CTV station is the local station, when compared to the Toronto CTV station. Best, Steven.

  35. Jerrod says:

    Can I use it with my HDTV understanding that it won’t be high def? I want to use an OTA antenna, but I can’t get CBC with that, so can I have both OTA antenna and the LTSS receiver plugged in?

    • Hi Jerrod. Thanks for the comment. Shaw’s LTSS is in SD but you can watch it on an HD television. If you have local OTA TV signals you can use an antenna to receive them along with the LTSS dish. Steven

  36. laurie says:

    hi there; i’ve had LTSS since 2012 – It was absolutely free and there was no install or travel fee either – I live an hour south of calgary (about a half -hour drive from the local shaw contractor) Everything’s been working fine, but about two weeks ago I lost CBC and Global….the weird thing is I still have CTV Calgary and Knowledge Network. I will try to follow your instructions to ref lash my receiver, but I was just wondering if anyone else has had this problem? and thanks for staying active on this topic – it is really important to me as a rural canadian to have my local television, and I’m sorry, but I can’t (or won’t) pay for television.

  37. Zachary says:

    As to the 5-year limit, I think that relates to the point to which Shaw is licensed to be a carrier [so that is a legal limit to which it can commit]. However, I assume that the CRTC will approve their renewal and so the LTSS service will continue beyond five years.

  38. Lauraine says:

    I just moved into a house with a shaw dish. Apparently, they were receiving a few local stations free. How can I get a receiver and also receive these stations free? I purchased a used PVR but can’t seem to get anything:-(

  39. Steve says:

    When does this programme end? I hear Shaw says it is over but I have read that it is really Nov. 30 th. Does anyone really know?

  40. Donna says:

    Don’t believe them when they say you can go back, they told me I couldn’t because it was ending. Guess i should never have believe them when they told me I could.

    • Did you write the CRTC about it?

      • Donna says:

        I did send an e-mail to CRTC and asked them if what Shaw had told me was true(that I could no longer go back to it as it was ending)..they sent me an answer…they would forward my question to Shaw. REALLY. I had already told them what Shaw said…guess that was a total waste of my time. They also said that maybe I should check on other services that might be more to my liking. I guess we will just take the lowest pkg. available from Shaw in order to get our 3 local stations.

  41. Martin says:

    If they met their quota by aug31/2014 why did they extend it to nov30/2014. If this is a government plan anybody who meets the proper critera should be allowed to particapte not only the first come basis. I also applied but was told he quote was met.

    • The cut off for new LTSS subscribers was either Nov 30/14 or when they hit their subscriber quota, whichever came first. Shaw hit their quota first so they stopped accepting new applications Aug 31/14 (with permission from the CRTC).

  42. Wolf says:

    My LTSS was installed 3 weeks ago. Works fine but no “LOCAL” TV station. I live in Nippissing and the closest local staion would be say North Bay or Sudbury. But I get Thunder Bay and Kenora and Toronto all hundreds of kilometers away…….
    Nothing Local
    Now what really irks me, I just received a Bill from Shaw for “accessorie shipping charge, $ 9.99″ plus under the heading “Transaction Fees ” Equipment Purchase (03 Oct.14) , “Total Transaction Fees $ 24.99 ”
    Plus GST . Total Current charges $ 39.53
    The Receiver was installed on October 3, 14.
    Needless to say the installer asked for money also (Wanted $ 20.00)
    I was never made aware of that I am responsible for any fees as LTSS was presented to me as FREE service. I am also not aware of signing anything that committed me to pay.
    Can somebody shed some light into this issue Please and give me some advise how to protest this bill.
    My gut feeling is that this is an underhanded approach by shaw to squeeze money from LTSS clients

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